• Privacy Policy — Thrive Therapy Center, LLC

    Effective Date: July 13, 2025 - Last Updated: June 11, 2026 Thrive Therapy Center, LLC, is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information. This policy applies to all visitors, clients, and users of our website and services. 1. IntroductionWe collect and use personal information only as needed to provide therapy services, operate our practice, communicate with you, and comply with legal and ethical requirements. This Privacy Policy describes our practices in clear, accessible language to support transparency and trust. 2. Information We CollectWe may collect the following categories of information:
    - Contact information — name, email address, phone number- Appointment and scheduling information- Information submitted through forms — inquiries, requests, or intake details- Telehealth and portal information (through HIPAA‑compliant platforms)- Device and usage data — IP address, browser type, pages visited- Cookies and analytics data (see Section 5)
    We do not collect unnecessary information and do not sell personal data. Your information is not shared with any third parties or affiliate companies for marketing purposes SMS opt-in or phone numbers for the purpose of SMS are not shared with any third parties or affiliate companies for marketing purposes 3. How We Use InformationWe use your information to:
    - Provide therapy and related services- Schedule and manage appointments- Communicate with you about your care- Send administrative or portal‑related notifications- Maintain and improve our website- Comply with legal, ethical, and professional obligations
    We do not use your information for advertising or marketing unrelated to your care. Your information is not shared with any third parties or affiliate companies for marketing purposes 4. How We Share Information Thrive Therapy Center, LLC is committed to protecting your privacy and safeguarding the personal health information you share with us through therapy services, communication tools, and our website. We adhere to HIPAA, applicable state laws, and industry standards for data security. We do not sell or share your information with third parties for advertising. We only share data with secure third-party service providers to the extent necessary to perform these services for us. We do not share your information with third parties for their own marketing or advertising purposes. We may share information only with:
    -With authorized providers directly involved in your care.- With legal authorities if required by law. - Payment processors- With secure HIPAA‑compliant service providers, including: -SimplePractice (Electronic Health Records) - NovoPsych (Clinical Assessment Portal) - RingCentral (Communication Services)
    We do not sell or rent personal information.Your information is not shared with any third parties or affiliate companies for marketing purposes 5. Cookies and Tracking TechnologiesWe may use cookies or similar technologies to:
    - Maintain website functionality- Understand website usage- Improve user experience You may disable cookies through your browser settings. 6. SMS CommunicationsThrive Therapy Center, LLC uses SMS text messaging solely to support your care through administrative scheduling‑related communication. This section explains how SMS information is collected, used, protected, and managed in alignment with our SMS Terms of Service.
    6.1 Opt‑In and How Consent Is CollectedYou may opt in to receive SMS messages from Thrive Therapy Center, LLC through the website form on the Connect With Us page located on this official website. SMS Consent is an optional condition of service and never mandatory.
    You have the option to manually opt-in and consent to SMS messaging from Thrive Therapy Center, LLC, by checking the SMS Consent & Opt-in box on this website form.
    Your SMS opt‑in information—including your phone number—remains private and is never shared with third parties for marketing purposes. 6.2 Types of SMS Messages You May ReceiveIf you choose to opt in, you may receive SMS messages related to:
    - Appointment scheduling- Appointment follow‑up messages
    Your information is not shared with any third parties or affiliate companies for marketing purposes. All clinical information and therapeutic communication occur exclusively through our HIPAA‑compliant client portal.
    6.3 SMS Messaging FrequencyMessage frequency may vary. You may receive up to 3 SMS messages per week related to appointment scheduling and follow‑up communication. 6.4 Message and Data RatesYour mobile carrier may charge fees for messages sent or received. Message and data rates may apply based on your carrier plan and whether messages are domestic or international. 6.5 Opt‑Out InstructionsYou may opt out of SMS messaging at any time by replying "STOP" to any message you receive.Once you opt out, you will no longer receive SMS communication.You may opt back in at any time by replying "START". 6.6 Assistance and SupportIf you experience issues with SMS messaging, you may reply "HELP".You may also contact us directly at: (423) 509‑0671 or jaclyn.beckler@thriveresiliencecenter.com 6.7 Privacy and ConfidentialityThrive Therapy Center, LLC adheres to HIPAA and all applicable state and federal privacy laws.Because SMS is not a secure or encrypted medium:
    - Messages are kept brief- No sensitive clinical information is included- All therapeutic communication occurs through our secure client portal
    SMS consent is used solely for scheduling‑related communication. Mobile numbers and SMS‑related information are not shared with third parties or affiliates for marketing or promotional purposes. 6.8 Data Security for SMS InformationYour SMS‑related information is stored securely and accessed only by authorized staff.We do not sell, rent, or share SMS data. Mobile numbers and SMS‑related information are not shared with third parties or affiliates for marketing or promotional purposes. 6.9 Relationship to SMS Terms of ServiceFor full details about SMS participation, opt‑in requirements, and message practices, please review our SMS Terms of Service. 7. Data SecurityWe use administrative, technical, and physical safeguards to protect your information. While no system can guarantee absolute security, we follow industry‑standard practices and limit access to authorized personnel only. 8. Your Privacy RightsDepending on your location and applicable laws, you may have the right to:
    - Access your personal information- Request corrections- Request deletion (where legally permitted)- Limit certain uses of your information 9. Children’s PrivacyOur services are intended for individuals and families seeking therapy. We do not knowingly collect information from children without appropriate consent from a parent or legal guardian. 10. Changes to This PolicyWe may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. 11. Contact InformationIf you have questions about this Privacy Policy or your information, you may contact us at:
    Thrive Therapy Center, LLC (423) 509-0671jaclyn.beckler@thriveresiliencecenter.com Effective Date: July 13, 2025 | Last Updated: June 11, 2026 Thrive Therapy Center, LLC | Chattanooga, TN